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Terms & Conditions

Our Mission Statement:

'We are passionate about Triathlon, Running and Adventure, upholding a high standard of service within our store and online, whilst listening to you, our customer and responding to your needs and feedback. It is important to us that you receive relevant and knowledgable advice on any product, which we will provide through our product descriptions and by talking to us.

We will aim to offer the best price throughout our range of products, despatching in-stock products as soon as we can. We will deal with refunds and complaints efficiently, to gain the best outcome for you.

We will always ensure our products are of great quality and have passed our stringent quality criteria. Should we not have a product in stock, we will always do our best to get a product on request. You will never receive an alternative product without your prior agreement and you will be kept informed should there be a delay in the delivery.'

Prices:

All prices quoted are in GB pounds.

 

Payment methods:

All prices quoted are in GB pounds.

Our secure ordering system ensures your complete privacy. We accept Visa, Delta, Electron, MasterCard, Solo & Maestro cards. All card sales are subject to checking and is processed by our secure payment provider. Privacy Policy - We do not store credit card details nor do we share customer details with any 3rd parties.  

 

Shipping:

We want you to receive your gear as quickly and as economically as possible. When placing an order you will see there are different postage rates for the postal zones listed below. We have endeavoured to keep costs down while trying to maintain delivery standards and times.

 

The postal rates are:

£3.95 small parcel to anywhere in the UK

£6.05 medium parcel to anywhere in the UK

 

Please note that there is FREE delivery to all UK zones on orders over £100. You will need to arrange to have your parcel signed for.

 

International shipments, please contact us for rates.

 

We aim to have items ready for dispatch within 24hrs and for your goods to arrive, within the UK, in 2-4 days. If however an item is not in stock, the estimated time to obtain it from the source may add a further 72hrs to the order time listed above. If there is a delay, we will keep you informed by email (please ensure your spam filter will accept our email).

 

Contact us for rates on larger orders, shipping outside the UK or any other query.

 

 

Returns:

If you are returning an item within 14 days of receiving your order, we will process the refund, but please contact us first and inform us of a return. Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. Please return the products to us within 21 days of your refund request. We will not be able to pay for the postage costs incurred when returning items in these circumstances.

Along with your 14 days cancellation rights, you have 28 days from the date of receipt to let us know that you wish to return an item. We will not be able to pay for the postage costs incurred when returning items in these circumstances. Please ensure that the products are in a condition that can be resold.

When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance. Please retain your proof of purchase. It is your responsibility to pay the postage costs for any items returned to us. We are not responsible for items lost or delayed on their way back to us. In the event of a lost parcel, you as the sender are responsible for processing a claim.

 

Refunds:

All refunds will be processed via your original method of payment for the price of the goods, excluding postage. This excludes cash and postal orders where we will refund you by cheque.
Please allow 7 working days for your refund to be processed.

 

Faulty items:

If an item is faulty please contact us first before you send it back to us. We will then send a form for you to fill in. Once the form has been completed please send this and the item back to us. We will, depending on the issue, process a refund or despatch a replacement. We will always reimburse the postage costs when replacing faulty items once the fault has been established.

When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance. Please retain your proof of purchase.

 

Exchanges:

If you wish to exchange an item please contact us first before you send it back to us. We will then send a form for you to fill in. Once the form has been completed please send this and the item back to us. 
Unfortunately we are unable to reimburse any postage costs. Please note that there will be a postage charge to ship the replacement goods to you.
When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance. Please retain your proof of purchase.

 

Incorrectly delivered orders:

Any item despatched in error will be refunded or exchanged on request and we will cover any postage charges incurred.

When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance. Please retain your proof of purchase.

Passing information on to third parties:

In some cases we will pass on your name and delivery address to a third party. We will only do this if we are requesting that your order (in full or in part) is despatched by a supplier. This is to reduce the delivery time of your order.

We will never give your financial information to anyone outside of Triactive Ltd.
We will never give your email address to anyone outside of Triactive Ltd.

 

Cancelling an order:

You may cancel your order at any stage before delivery.

Where applicable you can cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel your order prior to despatch we advise that you contact us by telephone as soon as possible after ordering. For orders cancelled after despatch you must follow our returns procedure. You are responsible for both the outgoing and return postage costs. We will not be able to pay for the postage costs incurred when returning items in these circumstances.

When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance. This is to protect yourself if the product is lost in the post. Please retain your proof of purchase.

 

Sizes:

We are a UK site, but as we also sell internationally we should point out that all sizes are UK sizes, unless otherwise indicated. Where we feel an item may be large or small for its size, we endeavour to make this clear in the item description.

 

Special offers and promotions:

Where a percentage or £ discount is being offered on a particular brand, product or set of products, in conjunction with a race, instore promotion or website promotion the discount can only be used on full price products. No further discounts, such as club, gym or organisation membership can be used to reduce the price of the product. Special offers & Promotions. Where a discount greater than 10% is offered, this cannot be applied to purchases of electronic products.

 

Prize vouchers:

Where a voucher is being used that states Not in conjuction with any other offers or discounts - no further discounts such as club, gym or organisation membership can be used to reduce the price of the product. The voucher cannot be used to purchase products that have already been reduced.

 

Alternatives:

We sometimes offer an alternative product due to an item in your order being sold out. We promise never to send alternatives without full consultation with you, the customer. Alternatives may result in cheaper prices and quicker delivery.

If you wish to return an alternative item within 14 days of receiving your order, we will process the refund immediately. You must return the products to us within 21 days of the return request.

Along with your 14 days cancellation rights, you have 28 days from the date of receipt to let us know that you wish to return an item offered as an alternative. Please ensure that the products are in a condition that can be resold.

 

Cookies:

A cookie is a piece of information our website will place on your computer's hard drive that can track your movements while you are on the website. It will also recognise you when you visit our website again.
We use cookies for the following reasons:
To ensure that items are placed into your Shopping Basket and orders are processed correctly.
To us to help you navigate around the site.
To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer to you.
We do not store any information in cookies which could be used to identify you personally, nor are any sensitive details stored in the cookie.

 

Intellectual Property:

All Intellectual Property Rights and goodwill in or relating to the contents of the website and catalogue belong to either ourselves or to our suppliers.
Triactive.co.uk, Triactive logos, custom graphics and button icons contained on this site are the service marks, trademarks, trade names and/or trade dress of Triactive Ltd. All other trademarks, service marks and company names or logos appearing at this site are the property of their respective owners.
The site and all its contents including design, images files, text, articles, the selection and arrangement thereof are the property and copyright of Up and Running Ltd. All rights are reserved. You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Triactive Ltd. You will infringe our rights if you copy or reproduce any part of the website except as a temporary copy of any part of the website is automatically made or retained by your browser; or you print out any pages from the website as a record of any goods or services you have purchased from the website.

 

Company Details:

triactive.co.uk is the ecommerce platform of Triactive Ltd
Registered Address: 1-4 London Road, Spalding, Lincolsnhire, PE11 2TA
Trading Address: Triactive Ltd, 3 Rufus Court, Nothgate Street, Chester, CH1 2JW
Registered company number: 07341837
Registered VAT number: 902358639 Registered in England.

 

Contact Us:

Should you have any queries or concerns relating to your order or have any feedback about your experience on our website or in store, you can call 01244 313777 or email at us info@tri-active.co.uk

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